Our commitment has always been to “offer the best prices on quality bestsellers”. After many years and thousands of satisfied customers, our commitment remains intact. The VIP team has worked hard to build a reputation for excellence in customer service. Your satisfaction is important to us.

VIP – Same-day dispatch

All our products are kept in stock. Orders received before 4 p.m. are shipped the same day. If your order includes a high-value item ($300+), we reserve the right to ship the order (for the same price) via PUROLATOR. In this case only, P.O. boxes will not be accepted.

VIP – Warranty

All products come with a minimum one-year warranty. For further information, please contact us.

VIP – Pricing and tax policy

Our low prices are in Canadian dollars and are subject to change without notice. Taxes and shipping not included.

VIP – Exchange and refund policy

If you are not completely satisfied with your purchase within 30 days, please call 1-800-361-1696 or send an e-mail to info@vippilot.com indicating your desire to exchange or return the product. Include the invoice number, product name, your name, telephone number and the reason for your exchange or return. Exchanges and returns must be in their original condition with all contents and original packaging. Please note that opened software is neither exchangeable nor refundable. Clothing is neither exchangeable nor returnable, unless the manufacturer’s tags and labels are still attached.The exchange lasts 30 days and the return policy does not cover shipping costs.

Return merchandise form (PDF file)
This form must be completed and must accompany all exchanges/returns.