At VIP Pilot Centre Inc, we know how important it is to protect your personal information. Whether you shop with us online or in person, we want to make every customer experience safe and secure. In order to meet that goal, we have created this Privacy Policy to explain our practices regarding the collection, use and disclosure of your personal information.

This policy applies to our retail store, our website and all other channels through which VIP Pilot Centre Inc. collects and uses your personal information.

What information does VIP Pilot Centre Inc. collect?

At VIP Pilot Centre Inc, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

your contact details, for example, name, postal address, telephone number and e-mail address; your personal preferences, for example, product wish lists, language preferences and marketing consent; and your transaction information, for example, products purchased, method of payment, amount paid and credit card number.

Non-personal information

Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to help us plan the distribution of our flyers; we may collect certain non-personal data when you visit our websites, such as the type of browser you use or the referring URL; or we may collect and summarize customer information in a non-personal, aggregated form for statistical and research purposes.

All references to “websites” in this Privacy Policy mean www.vippilot.com.

You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service or information you have requested.

How is your personal information used?

VIP Pilot Centre Inc may use your personal information for a variety of business purposes, such as: fulfill your specific requests for products, services or information; provide customer support to respond to your questions or complaints; conduct surveys to improve our services; measure and improve the effectiveness of our websites or marketing efforts; detect and protect against fraud and error ; track and analyze your purchases and preferences to better understand your product and service needs and eligibility; customize our online content or in-store offerings to your preferences; if you request, offer and promote additional products and services we offer; and for other purposes as described in this Privacy Policy.

Your agreement

VIP Pilot Centre Inc will only collect, use or disclose your personal information with your knowledge and consent, except as required or permitted by law. When you choose to provide us with your personal information, you consent to the use of your personal information as identified in this Privacy Policy and as may be subsequently identified at the time of collection.

Explicit consent

Sometimes you will be asked to give your express consent, for example by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the terms of use and disclosure presented on an application form.

Implied consent

Other times, we may obtain your consent implicitly when we can reasonably conclude that you have given your consent through an action you have taken or an action you have decided not to take. Generally, this occurs when the reason for using your personal information would be reasonably apparent to you.

Revocation of your consent

You may inform us at any time that you wish to withdraw or modify your consent to the use and disclosure of your information. We will consider your request, subject to legal and contractual restrictions relating to your transactions.

If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always offer you the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send you will include a link or other method for you to unsubscribe or refuse to receive further e-newsletters.

Responsible person:
Danley Dubuisson